I need help connecting my Blackberry to Google Apps.Sign in to the Google Mail Application (required only the first time you run the application)
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| Menu Option | Function |
| Inbox | Display Gmail inbox. Any changes here will be synced with your Google Email. |
| Outbox | Display Gmail outbox. Any changes here will be syncedd with your Google Email |
| Mobile Drafts | Display draft messages. Drafts are not syncedd with your Google Email. |
| Contacts | Display contacts. Contacts also appear in your BlackBerry Address Book so that you retain an offline contact list. Changes made here will be synced with your BlackBerry Address Book and Google Apps Contacts. |
| More… | Opens a new page to filter for a specific set of email. Options include:
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| Search Mail | Search for a particular message. Type your query. As you type, a list will appear with suggested search terms based on your history and similar popular search terms. To use a suggested search term, scroll down and highlight it. You can then scroll right or start typing to edit it or select it to begin your search. You can access your search history by scrolling down from the Search box when it is empty. |
| Compose Mail | Create a new email. See below for details. |
| Open | Open selected email. |
| Refresh | Trigger an immediate sync. New messages will be sent and received immediately. |
| Archive | Archive selected email. The message will not be deleted but will no longer appear in your Inbox. |
| Mark as unread | Mark the selected email as unread. |
| Add star | Flag the selected email with a star. |
| Report Spam | Mark the selected email as spam. |
| Delete | Delete the selected email. |
| Accounts | Add a new account or sign out of your current account. |
| Settings | Customize your Gmail client |
| Help | View online Help. |
| Exit Gmail | Exit Gmail application. |
- Click Menu button/Click Trackwheel to display menu
- Select Compose Email
- In the "TO:" field, type the recipient's first or last name. As you type the name, a list of matching contacts appears. Scroll through the list and click trackball/wheel to select a name.
- For multiple recipients, type a comma after the first name and repeat the previous step for each name.
- Options: Click the menu button or trackwheel to display the options currently available:
- Send
- Finish Later
- Discard
- Add CC / BCC
- Select
- Clear Field
- Show Symbols
- Change Language
Reply to or Forward Mail:
- Click on an email to open.
- Click the menu button/trackwheel to display menu to display available functions. Select Reply, Reply to All, and Forward.
Update Google Mail Immediately
- Click menu button/trackwheel.
- Select Refresh.
Accept or Decline Meeting Requests
Invitations will arrive as emails but there is no function available to accept or decline the invite. You can reply to the email, but your response will not appear in the meeting requester's calendar.
To accept or decline an invitation, use the Google Email application from a full browser.
More on using the BlackBerry Sync Application
Using Contacts
Contact information can be found in 2 places on the BlackBerry - within Gmail and Address Book. Address Book can be referenced when offline, the Gmail contacts cannot. Address info is the same in both locations since these are sync’d via Google Sync.
You cannot edit contacts from within Gmail.
You can initiate a phone call from the list of contact.
Find a Contact
- Press the menu button or click the trackwheel and select CONTACTS from the popup menu. The Most Contacted list is displayed by default
- To display the All Contacts list, click the menu button/trackwheel and select All Contacts from the pop up menu.
- Begin typing first or last name in the ‘Search’ field to narrow down the list to select from.
- Highlight name and click trackball/wheel.
- Highlight the email address, click trackball/wheel to begin composing an email to that person.
- Highlight a phone number, click trackball/wheel to initiate a phone call to that person.
- Highlight ‘Show recent conversations’, click trackball/wheel to find emails to or from this person
Synchronize Contacts
If you make a change to a contact in Google Email, and you can’t find it in All Contacts in Gmail, manually refresh contacts:
- Click menu button/trackwheel.
- Select Refresh.
- View All Contacts.
If you make a change to a contact in Google Email, and you can’t find it in the Address Book, run Google Sync:
- Click on the Google Sync icon.
- Click the menu button/trackwheel.
- Select Sync Now.
If a contact is deleted from the Address Book, it will remove the contact from both your Gmail contacts and your Google Email contacts.
Use Calendar
Use the standard BlackBerry Calendar application to manage your Google Apps calendar.
Select Calendar from the BlackBerry desktop.
Create new calendar events or change existing events in either your BlackBerry calendar or Google Apps calendar and have these changes synchronize to the other application.
When a change is made to the Calendar on the device, the Gmail Calendar Sync App client will sync with Google Calendar within 10 minutes of the change being made.When no change is made, automatic synchronization happens ~ every two hours. The actual sync interval is a random time between 1h45m and 2h15m. This was designed to reduce peaks in traffic to our mobile sync service.
- Click on the Google Sync icon in your BlackBerry.
- Click the menu button/trackwheel.
- Select Sync Now.
How do I find the new Gmail and Google Sync icons?
How do I move the new Gmail and Google Sync icons to a more accessible location?
How do I access the Intranet from my BlackBerry?
What CONTACT fields synchronize with my BlackBerry?
What shortcuts are available in Gmail?
Does Gmail let you accept Google Calendar invitations?
Does Gmail support push email synchronization?
How often does Gmail check for new messages?
Can Gmail be configured to check email at a custom interval (eg 5 mins or 60 mins)?
How often does Google Sync refresh / update / sync with Google Apps Calendar?
Can the user specify the sync interval for Google Sync ?
How do I access my emails offline?
What do I do if I see all my contacts list duplicated?
How do I find the new Gmail and Google Sync icons?
The Gmail icon and Google Sync icons
typically download to your BlackBerry desktop. Scroll down to the end of these icons. Depending upon the model of your BlackBerry you may need to click on the Applications icon on your BlackBerry desktop and will find these icons in that folder.
How do I move the new Gmail and Google Sync icons to a more accessible location?
The exact method depends on your model.
For Older models:
- Locate the icon
- Scroll over it
- Hold the ALT key while you click the trackwheel to display a popup menu
- Select MOVE APPLICATION and click trackwheel (you may see the works ‘Moving Application’ at the bottom of your screen)
- Scroll the trackwheel to move the icon to desired position
- Click trackwheel to save the move
For Newer models:
- Scroll your cursor over the icon you want to move
- Press the button to the left of the trackball.
- Select "move application"
- Using trackball move the icon to where you want it
- Click trackball to save the move.
Move from Application folder to your BlackBerry Desktop:
- Scroll your cursor over the icon you want to move
- Press the button to the left of the trackball.
- Select "move application"
- Using trackball move the icon to UP icon
- Click trackball to save the move.
- Return back to your desktop and now you can move the icons around on your desktop
- Scroll your cursor over the icon you want to move
- Press the button to the left of the trackball.
- Select "move application"
- Using trackball move the icon to where you want it
Click trackball to save the move.
NOTE: If you do not see the application, you may be using a theme that hides the application. To see the application, disable this theme.
What CONTACT fields synchronize with my BlackBerry?
GOOGLE SYNC can sync the following fields with your BlackBerry:
Title
First
Last
Job title
Company
Email
Work
Home
Mobile
Pager
Fax
Other
Work address
Home address
Notes
What shortcuts are available in Gmail?
Gmail Shortcuts
i – Inbox
/ - Search Mail
c – Compose Email
k – Newer conversation
j – Older conversation
<Shift>+I – Mark as read
<Shift>+u – Mark as unread
#,d,delete – Delete
s – Toggle Star
y – Remove from current view
e – Archive
m – Mute Conversation
! – Report Spam
z – Undo
<Shift>+j – Next account
<Shift>+k – Previous account
While viewing a list of conversations
o – Open
t – First Conversation
b – Last Conversation
While viewing a conversation
n – Next message
p – Previous message
o – collapse/expand message
r – reply
a,? – replay to all
f, . – Forward
t – First Message
b – Last message
u, backspace – back
Does Gmail let you accept Google Calendar invitations?
No not at this time because the Gmail Mobile App client does not support rendering of HTML email messages but it is something the Gmail Mobile App team is considering for the future.
Does Gmail support push email synchronization?
No. It refreshes every 15 minutes.
How often does Gmail check for new messages?
Every 15 minutes.
Can Gmail be configured to check email at a custom interval (eg 5 mins or 60 mins)?
No not at this time. The Gmail client was designed this way to conserve battery life. Our tests indicated that having a refresh interval of less than 15 minutes is a huge battery drain on the device.
How often does Google Sync refresh / update / sync with Google Apps Calendar?
When a change is made to the Calendar on the device, the Google Sync will sync with Google Calendar within 10 minutes of the change being made. If there are not changes, automatic synchronization happens about every two hours. The actual sync interval is a random time between 1h45m and 2h15m. This was designed to reduce peaks in traffic to our mobile sync service.
Can the user specify the sync interval for Google Sync ?
Not at this time
How do I access my emails offline?
Offline access to emails is limited. Typically the unread messages for all conversations in the Inbox will be available though this doesn’t seem to hold true if a message was read and then marked ‘unread’. For those that you can access and reply/forward, responses will send once you turn the antenna on.